Maintenance

This automation monitors four critical system events simultaneously and routes each into the appropriate maintenance action. Inbound and outbound calls are tagged accordingly and exit cleanly. Unsubscribe or stop bot triggers run through a full compliance sequence — applying DND across all channels, disabling the bot from responding, turning the AI bot off entirely for that contact, editing the conversation status, and removing the contact from all active workflows. Unrecognised triggers exit without action.

This is the system's self-regulating compliance engine — the automation that ensures the platform never contacts someone who has asked to stop being contacted, and never lets a bot continue running on a conversation that needs to be closed. Without this, unsubscribe requests can fall through the cracks, bots can continue firing on contacts who've opted out, and the business risks both reputational damage and regulatory exposure under Australian spam and privacy laws. With it, every opt-out is handled instantly, completely, and across every channel simultaneously.

This sits as a foundational infrastructure automation that runs quietly in the background across the entire system. It's not a revenue generator — it's a revenue protector. For clients operating at volume with active AI bots and multi-channel communication, this automation is essential for maintaining list hygiene, protecting sender reputation, and staying compliant with Australian Communications and Media Authority (ACMA) regulations. In client conversations, this is the answer to "what happens if someone wants to opt out?" — the system handles it immediately and completely, automatically.