A.I. Phone | Standard Recordings

When any standard AI voice call concludes, this automation fires via webhook — finding the contact, logging a call summary note, and extracting conversation data into the contact record. It checks whether the call was answered or not, tagging accordingly. Unanswered calls exit cleanly with the appropriate tag. For answered calls, the automation runs a DND check — if the contact has requested DND, it enables the restriction immediately. If no DND preference exists, the contact exits cleanly with the answered tag applied.

This is the compliance and data integrity layer for all standard AI voice interactions. Every call is logged, every outcome is tagged, and every DND preference is respected automatically — without anyone on the team needing to manually update records or check compliance status. The DND logic is particularly important for businesses operating under Australian communication regulations — automated enforcement means the business never accidentally contacts someone who has opted out, protecting both reputation and legal standing.

This automation is the operational backbone that runs underneath every standard AI voice interaction — the equivalent of a reliable filing system that ensures every call leaves a clean, accurate record in the CRM. While automations 5 (Inbound) and 5 (Callback) handle specific call scenarios with dedicated follow-up logic, this automation handles the broader standard call category — ensuring full coverage across all AI voice interactions regardless of type. Together the three recording automations create a complete, compliant, and fully logged AI phone system.